Pinduoduo English

Terms of Service

These terms describe use of pinduoduoenglish.com and the buying service offered through it under the Pinduoduo English brand. They do not state that a brand or display name is a registered legal person. A paid transaction is also governed by the written quotation, order confirmation, invoice or payment instruction that identifies the applicable contracting party.

Operator and contracting-party disclosure

Pinduoduo English is a service brand and display name used on pinduoduoenglish.com. It is not presented as a registered legal name. The website is operated by CONNECT FIVE TRADING LIMITED, a company registered in Hong Kong, whose registered address is ROOM 101A 1/F GENPLAS INDUSTRIAL BUILDING, 56 HOI YUEN ROAD KWUN TONG KLN, HK. It is the company that also operates jtlgo.com. Consolidation and freight in Mainland China are handled by 捷泰物流（中山）有限公司; the address on its business licence is Unit 5, 1/F, Buildings D3-D4, Yuhao Garden Phase II, Torch Development Zone, Zhongshan, Guangdong, China. The Hong Kong registration number and registration documents are not yet published. The entity record is kept at jtlgo.com/entity-verification.

References to “we”, “us” and “our” in these terms are service-workflow shorthand. When a right, duty, liability, payment or dispute requires a legal person, the reference means the contracting party identified in the applicable transaction documents, not the brand or display name by itself.

Publishing an address is not proof of incorporation. Before paying, ask for the contracting party’s registered name using the subject Contracting party information request, then compare the reply with the quotation, invoice and payment beneficiary. Do not pay if the identity information is missing or inconsistent.

WhatsApp +852 5604 2694agent@1688sourcingagent.com

1. Services

Through this website you can ask us to buy products on your behalf. The legal provider of a paid service is the contracting party identified in the transaction documents. Services may include:

2. Independence from the marketplaces

We are an independent buying service. We are not operated by, or affiliated with, Pinduoduo, PDD Holdings, Temu, Taobao, Alibaba or JD.com. Marketplace names are used only to describe the platforms we buy from, and belong to their owners.

3. How a request works

4. Account responsibilities and order process

You agree to give accurate and complete information, including your destination and contact details. When you approve a quote you authorize us to purchase the items on your behalf from the Chinese platform or seller named in it. Prices are estimates and may vary with exchange rates. Final shipping costs are set by actual weight and dimensions. Orders are processed after payment confirmation.

5. Pricing and payment

The cost of an order is made up of:

The purchasing service fee covers supplier communication, purchasing, basic QC photos and videos, consolidation planning, packing-requirement confirmation and up to 7 days of warehouse storage. Physical consolidation and unpacking, repacking, packing materials, storage beyond 7 days and special handling follow the current warehouse charge sheet, published at jtlgo.com/pricing. Before payment we separate product value, purchasing service fee, domestic delivery, any additional handling and international shipping.

6. Shipping and delivery

Estimated delivery times are for reference only and are not guaranteed. Delays may occur because of customs clearance, weather, carrier issues or other external events. Any responsibility for delay is determined by applicable law and the agreement with the contracting party identified in the transaction documents; no limitation is attributed to the Pinduoduo English brand itself.

7. Prohibited items

You may not ask us to buy or ship items that are illegal, hazardous or restricted by the laws of China or the destination country, including:

8. Liability limitations

Subject to applicable law and the transaction-specific agreement, the identified contracting party may limit responsibility for:

Any liability cap must come from the agreement with the identified contracting party and remains subject to mandatory law. This website does not establish a liability cap in favor of a brand or display name that is not itself an identified legal person.

9. Intellectual property

Website content, graphics and software may be protected by intellectual-property rights, which remain with the applicable owner or licensor. Marketplace names and logos belong to their owners. Use of the Pinduoduo English brand does not, by itself, identify the legal rights holder.

10. Termination

The website operator or the identified contracting party may suspend access or decline a transaction for breach of these terms, suspected fraud or prohibited items, subject to applicable law and the transaction-specific agreement.

11. Governing law

These terms, and any dispute arising out of or in connection with a paid transaction with CONNECT FIVE TRADING LIMITED, are governed by the laws of the Hong Kong Special Administrative Region, and disputes are subject to the jurisdiction of the courts of Hong Kong. Nothing in these terms limits any mandatory consumer rights you have under the law of your country of residence.

12. Changes to these terms

We may update these terms and publish a revised date. Changes do not replace the identity, payment, liability, governing-law or dispute provisions in an existing transaction agreement unless the identified parties validly agree otherwise.

13. Contact

For questions about these terms, or to request the identity of the contracting party for a proposed transaction:

WhatsApp +852 5604 2694agent@1688sourcingagent.com

These public contact details do not, by themselves, verify a registered legal identity or make the brand the contracting party. See also the Privacy Policy and the Refund & Returns Policy.